Privacy Policy

This legal text provides you with details of how we collect and process your personal data through the use of our website https://www.hotelmaestranzaronda.com/, including any information you may provide to us through the website when you book a service, subscribe to our newsletter or provide your details through the form provided for this purpose.

By providing us with your data, we inform you that our services are not available to persons who are legally unable to provide consent, and therefore, when you submit the forms, you guarantee that you have sufficient capacity to give consent.

Below, we provide you with information on the data protection policy of: Hotel Maestranza, S.L.

1. Data Controller.

Contact details of the data controller:

Hotel Maestranza, S.L, with Tax ID No.: B29871514 and registered office at: Calle Virgen de la Paz, No. 24 29400 Ronda Málaga and telephone: 952187072. Email: adm@hotelmaestranza.com

Registered in the Málaga Commercial Registry, Volume 2066, Book 979, Folio 214, Sheet MA30410, Entry 8

Hotel Maestranza, S.L is the controller of your data. (Hereinafter, “we” or “our”).

2. What data do we collect?

The General Data Protection Regulation defines personal data as any information relating to an identified or identifiable natural person, that is, any information capable of identifying a person. This does not include anonymous or percentage data.

Personal data that may be collected directly from the data subject will be treated confidentially and incorporated into the corresponding processing activities, owned by Hotel Maestranza, S.L.

On our Website, we may process certain types of personal data, which may include:

• Identity data: first name and surname.
• Personal characteristics data: date of birth.
• Contact data: email address and telephone number.
• Financial data: bank details.
• Marketing and communications data: preferences for receiving marketing communications from us and preferred means of communication.

We do not collect any data relating to special categories of personal data (those revealing your ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership, or information about your health, genetic or biometric data).

If we are required by law or under the terms of the contract between us to collect personal data and you refuse to provide it, we may not be able to perform the contract or provide the service, and you must inform us of this in advance.

3. How do we collect your personal data?

The means we use to collect personal data are:

• Through the form on our website, through our contact email addresses, by telephone or by post, when:

• You request information about our services

• You contract our services

• You request quotations

• You subscribe to any of our services or publications

• You submit your comments

To ensure the quality of our portal, we reserve the right to reject any registration request or to suspend or cancel a previously accepted registration if we consider that it does not meet these requirements or any other law or regulation. If this occurs, we will try to explain the reasons for our decision, but we cannot undertake to do so in every case.

• Through technology or automated interactions: on our website, we may automatically collect technical data about your equipment, browsing actions and usage patterns. This data is collected through cookies or similar technologies. If you would like more information, you can consult our cookie policy here (link)

• Through third parties:

• Google: analytical data or search data. Outside the European Union.

4. Purpose and legal basis for the use of your data.

The most common uses of your personal data are:

• For the formalisation of a contract between Hotel Maestranza, S.L and you.
• When you provide your consent to the processing of your data.
• When we need it to comply with a legal or regulatory obligation.
• When necessary for our legitimate interest or that of a third party.

The User may withdraw the consent provided at any time by sending an email to adm@hotelmaestranza.com or by consulting the section on exercising rights below.

Below, we provide a table showing how we will use your personal data and the legal basis for its use, as well as the types of personal data we will process. We may process certain personal data for an additional legal reason, so if you require further details, you can send an email to adm@hotelmaestranza.com

Form	Purpose	Type of data	Legal basis for processing
Contact	The purpose is to manage contacts and requests for information received via the website	Name Email Telephone	Consent of the data subject (Art. 6.1.a GDPR) Pre-contractual measures (Art. 6.1.b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6.1.f GDPR)
Newsletter	The purpose is to manage the data provided for sending information about our services and promotions	Name Email	Consent of the data subject (Art. 6.1.a GDPR) Pre-contractual measures (Art. 6.1.b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6.1.f GDPR)
Reservation management	The purpose is to manage the data provided to locate a reservation	Email	Consent of the data subject (Art. 6.1.a GDPR) Pre-contractual measures (Art. 6.1.b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6.1.f GDPR)
Reservations	The purpose is to manage reservations	Name Surname Email Telephone Date of birth Card details	Consent of the data subject (Art. 6.1.a GDPR) Processing necessary for compliance with a legal obligation applicable to the data controller (Art. 6.1.c GDPR) Processing necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (Art. 6.1.b GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6.1.f GDPR)

Commercial communications: you will only receive communications if

• You requested information or entered into a contract with us for a product or service.
• You provided us with your details by accepting the relevant checkbox on our form.
• Provided that you have not expressed your wish to stop receiving such communications.

We obtain your express consent before sending you any communication, and you may request at any time that we stop sending you communications by emailing adm@hotelmaestranza.com

When you choose to stop receiving our communications, your personal data will continue to be stored as a result of the contract entered into by you in order to comply with legal requirements.

Purpose: we will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason, notifying you in advance so that you are informed of the legal basis for its processing and provided that the purpose is compatible with the original purpose.

5. How long will we retain your data?

Your data will be retained for as long as necessary to fulfil the purpose for which it was collected and to determine any potential liabilities that may arise from that purpose and from the processing of the data. The provisions of the applicable regulations regarding the retention period shall apply, insofar as they are applicable to this processing.

Data of subscribers by email or form: From the time the user subscribes until they unsubscribe.

6. Minors.

Hotel Maestranza, S.L does not authorise minors under 14 years of age to provide their personal data through the means available on this website (completion of web forms to request services, contact forms or by sending emails). Therefore, persons who provide personal data using these means formally declare that they are over 14 years of age, and Hotel Maestranza, S.L shall be exempt from any liability for failure to comply with this requirement.
If your child, who is under the established age limit, has provided personal information to Hotel Maestranza, S.L, please contact us so that you can request the exercise of the applicable rights.

In cases where the services offered by Hotel Maestranza, S.L are intended for children under 14 years of age, the means will be provided to obtain the authorisation of the child’s parents or legal guardians.

7. Exercise of Data Protection Rights:

How can these rights be exercised? Users may send a communication to the registered office of Hotel Maestranza, S.L or to the email address adm@hotelmaestranza.com, including in both cases a photocopy of their National Identity Card or other similar identification document, in order to request the exercise of the following rights:

• Access to your personal data: you may ask Hotel Maestranza, S.L whether it is using your personal data.
• To request rectification if they are incorrect, or to exercise the right to erasure with regard to them.
• To request restriction of processing; in this case, they will only be retained by Hotel Maestranza, S.L for the exercise or defence of claims
• To object to processing: Hotel Maestranza, S.L will stop processing the data in the manner you indicate, unless for legitimate reasons or for the exercise or defence of potential claims, the data must continue to be processed.
• To data portability : if you want your data to be processed by another company, Hotel Maestranza, S.L will facilitate the portability of your data to the new controller.

You may use the forms made available by the Spanish Data Protection Agency to exercise your above rights: Here

Complaints to the AEPD: if you consider that there is a problem with the way in which Hotel Maestranza, S.L is processing your data, you may submit your complaint to the relevant supervisory authority, which in Spain is: Spanish Data Protection Agency.

We will request specific information from you to help us confirm your identity and ensure your right to access your personal data (or exercise any of the other rights mentioned above). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.

We will resolve all requests within the legal period of one month. However, it may take us more than one month if your request is particularly complex. In this case, we will notify you and keep you updated.

8. Data disclosure: provision of services.

In carrying out our work, we may need the assistance of third parties, who will only process the data to provide the contracted service, and with whom we have the appropriate measures in place to guarantee your rights:

• Service providers that provide system administration and information technology services.
• Professional advisers, including lawyers, auditors and insurers, who provide banking, legal, insurance and accounting consultancy services.

All data processors to whom we transfer your data will respect the security of your personal data and process it in accordance with the GDPR.

We only allow such processors to process your data for specific purposes and in accordance with our instructions. However, in compliance with transparency requirements, you may request a list of the companies that provide services to us by emailing: adm@hotelmaestranza.com

9. Data Security.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized manner, altered, or disclosed. In addition, we limit access to your personal data to those employees, contracted agents, and other third parties who have a business need to know such information. They will only process your personal data according to our instructions and are subject to a duty of confidentiality.

We have implemented procedures to address any suspected breach of your personal data, and we will notify you and the Supervisory Authority should such an incident occur, in accordance with Articles 33 and 34 of the GDPR regarding security breaches.